Mouse Pad FAQs

We at Zeus Gear believe that no question is a stupid question. So, we made a list of frequently asked questions for you!

 

WHEN WILL MY MOUSE PAD/MAT ARRIVE?

After receiving the payment, one of our Olympians will process your order and have it shipped to you from our warehouse within the same day or next business day. From that point on, expect 1 to 5 business days for our shipping provider to have them delivered to you. Also, please check your email to track your delivery.

 

WHAT IF MY PRODUCTS ARRIVED DAMAGED?

Please contact customer support at support@zeusgears.com with some pictures if possible which will expedite your process. We will send a replacement right after we receive the damaged product. 

 

WHAT'S YOUR PRODUCT WARRANT FOR MOUSE PAD/MAT?

Zeus Gear's (1) year product warranty from date of purchase.

 

HOW DO I WASH MY MOUSE PAD/MAT?

If purchased already, we've included instructions inside the box package on how to wash your mouse pad/mat.

For minor cleaning

We recommend using baby wipes or a wet cloth with mild soap to gently scrub the affected area. Rinse the mouse pad/mat in cold water if needed.

For heavy cleaning

We recommend soaking the mouse pad/mat with cold water in a bath tub or sink and apply a small amount of dish soap or detergent into the water. Let it soak for 2-5 minutes, then you may use a cloth to gently scrub the area that needs cleaning.

Or

Machine wash!
(Note: We tested that hand wash has always been a better option for cleanliness and retaining product's lifespan.)

 

WHY DOES MY MOUSE PAD/MAT SMELL?

Typically, our mouse pad/mat do not have a strong rubber smell because we use high quality material to make our rubber base. It is normal to have some rubber smell which shouldn't suffocate your room with odor but you can simply place your mouse pad by an open window or outdoor with plenty of fresh air and sunlight. It will naturally remove the smell overtime or you may use the mouse pad till the odor fades away.