After receiving the payment, one of our Olympians will process your order and have it shipped to you from our warehouse within the same day or next business day. From that point on, expect 1 to 5 business days for our shipping provider to have them delivered to you. Also, please check your email to track your delivery.
Please contact customer support at firstname.lastname@example.org with some pictures if possible which will expedite your process. We will send a replacement right after we receive the damaged product.
Zeus Gear's (1) year product warranty from date of purchase.
If purchased already, we've included instructions inside the box package on how to wash your mouse pad/mat.
For minor cleaning
We recommend using baby wipes or a wet cloth with mild soap to gently scrub the affected area. Rinse the mouse pad/mat in cold water if needed.
For heavy cleaning
We recommend soaking the mouse pad/mat with cold water in a bath tub or sink and apply a small amount of dish soap or detergent into the water. Let it soak for 2-5 minutes, then you may use a cloth to gently scrub the area that needs cleaning.
(Note: We tested that hand wash has always been a better option for cleanliness and retaining product's lifespan.)
Typically, our mouse pad/mat do not have a strong rubber smell because we use high quality material to make our rubber base. It is normal to have some rubber smell which shouldn't suffocate your room with odor but you can simply place your mouse pad by an open window or outdoor with plenty of fresh air and sunlight. It will naturally remove the smell overtime or you may use the mouse pad till the odor fades away.